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  • omnitgo
    replied
    Unfortunately that did not work for me. Here are the files from the logs folder you asked for.

    Attached Files

    Leave a comment:


  • RAM Stealer
    replied
    Hello! Yesterday we released a new version 6.4. Please try to install it and check if the problem appears. If this does not help, send us new logs from the folder:
    C:\Users\Public\Documents\reWASD\Logs\​

    Leave a comment:


  • omnitgo
    replied
    Originally Posted by 1ncorrect View Post

    I apologize for the delay. We will try to give you an answer on Monday.
    No problem. Thanks for your help.

    Leave a comment:


  • 1ncorrect
    replied
    Originally Posted by omnitgo View Post

    Have you been able to take a look at this?
    I apologize for the delay. We will try to give you an answer on Monday.

    Leave a comment:


  • omnitgo
    replied
    Originally Posted by Shion View Post
    Thank you! We will check the files with a team and will get back to you with the results.
    Have you been able to take a look at this?

    Leave a comment:


  • omnitgo
    replied
    Originally Posted by Shion View Post
    Thank you! We will check the files with a team and will get back to you with the results.
    Thanks so much!

    Leave a comment:


  • Support Agent
    replied
    Thank you! We will check the files with a team and will get back to you with the results.

    Leave a comment:


  • omnitgo
    replied
    Originally Posted by Miron4ik42 View Post
    We would appreciate it if you provide us with the files from this folder C:\ProgramData\Disc-Soft\reWASD

    Thank you in advance!
    Here are the files you requested that are in that folder.

    *LINK REMOVED*

    Thanks

    Leave a comment:


  • Miron4ik42
    replied
    We would appreciate it if you provide us with the files from this folder C:\ProgramData\Disc-Soft\reWASD

    Thank you in advance!

    Leave a comment:


  • omnitgo
    replied
    Has anyone gotten a chance to look into this?

    Leave a comment:


  • Support Agent
    replied
    Originally Posted by omnitgo View Post
    Is there anything you can see that may be wrong?
    The team is not available on the weekends, so we haven't checked the logs yet. We will reply to this thread once we find anything.

    Leave a comment:


  • omnitgo
    replied
    Is there anything you can see that may be wrong?

    Leave a comment:


  • omnitgo
    replied



    REWASD_driver.etl
    REWASD_service.etl
    reWASDInstaller TextTrace (1).txt
    reWASDInstaller TextTrace (3).txt

    Here are the videos and files. I restarted between videos.

    Leave a comment:


  • Support Agent
    replied
    Originally Posted by omnitgo View Post
    I was able to remove this folders and then the drivers with driverstoreexplorer. The service was not listed when I checked so I was unable to remove that.
    So you have reached the point when reWASD was removed from the system. If you have not missed the "restart PC" steps, the issue should have been resolved by now.

    If you can, please provide a video of the installation process and the first start of reWASD after it, along with ETL files from this folder: C:\Users\Public\Documents\reWASD\Logs\

    Leave a comment:


  • omnitgo
    replied
    Originally Posted by Shion View Post
    Were you able to remove the folders, service, and drivers mentioned in steps 5-7?

    I was able to remove this folders and then the drivers with driverstoreexplorer. The service was not listed when I checked so I was unable to remove that. My windows 10 is also up to date if that helps. I double checked for any third party antivirus software and verified there isn't any.

    Leave a comment:

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