cant recieve code and cancel a payment

[ieaf0504]

I buy rewasd code but Your payment is pending.
and I cant get the code
so I but a code with another account
but it not works too
I want to get code and cancel the payment with another account
how I cancel??
when I can get it??

[Support Agent]

All pending payments cannot be canceled from our side. For that, you have to contact the payment system you used to make the purchase:

• PayPal Support
• PayPro Global Customer Care Center