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  • MushMX
    replied
    additionally i can gather this log on windows event viewer.
    this happen when try to run uninstaller:

    Attached Files

    Leave a comment:


  • 1ncorrect
    replied
    Our troubleshooting methods are no different on the forum and FB.
    Please wait for the log analysis results.​

    Leave a comment:


  • MushMX
    replied
    there's not much help over there, i need for real help

    uninstaller won't work
    customize the installation wont work
    remove the lic file won't work

    i think i already tried everything and can't get the program let me use my license...

    Leave a comment:


  • 1ncorrect
    replied
    The answers on FB may seem formulaic to you, because most likely the problem is really related to a lack of access or other problems on your system.
    As far as I understand, you have already sent the requested logs via FB.

    If this is the case, then I recommend waiting for a response from the support team via FB.​

    Leave a comment:


  • MushMX
    started a topic Can't open the app

    Can't open the app

    Software works fine when i bought 2 years ago.
    Today i migrate may whole mechanical disk into a new branded nvme

    Now the app is opening, but when i click on open programs seems to be disabled

    I do the -tracetext .lnk stuff and this is what i gather on the logs

    reWASD: 12:26:14:231 TryCloseWaitDialog
    reWASD: 12:26:14:231 Existing wait dialog count: 1
    reWASD: 12:26:14:240 BinDataSerialize.LoadGamepadsSlotHotkeyCollection
    reWASD: 12:26:14:933 Checking license failed: lcrTrialExpired

    when i tried to uninstall the software with the built in uninstaller wont open and wont works...
    i tried uninstalling this software with 3rd party apps, and deleting each rewasd key on regedit on my system
    and restarting.

    but if i reinstall the program error keeps being the same, and in the end i can't use it... and i can't activate it
    because software doesn't let me, closes before i can do anything.

    i tried contact rewasd people on facebook, but there's not much help over there, just keep posting the
    faqs that i can read on the website, and even if i provide, logs, videos, and details to troubleshoot is not working.
    this is frusrtrating because i can't use my elite series 2 controller, since windows have the firmware brick with accesories app
    and rewasd is the only way to use paddles.​
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