Can't edit/create/activate profiles

[reWASDer]

Thanks a lot! We will get back to you tomorrow after checking the file. I'm sorry for the inconvenience, hope the issue will be solved asap.

[FernandZero]

Just sent the e-mail.
Also, I already tried installing the second latest version of ReWASD after I started having problems, it did not help (exact same problem), so hopefully the .nfo file will help solving the issue

[reWASDer]

I see.

Could you please type "msinfo" in the Windows menu and choose File -> Save in the window that will be opened? Then, please send the *.nfo file to support-eml@disc-soft.com. We will get the information about your system and will try to reproduce the issue on our side.

In the meantime, I would kindly ask you to install the previous version on your PC to see if the same issue is occurred. You can find the previous builds in your personal account at https://www.daemon-tools.cc/account. If you are using the trial version and do not have the personal account yet, please let me know.

[FernandZero]

After doing that, trying to create a profile results me with the "Unable to Create Folder" error I posted already

[reWASDer]

Ok, thanks for checking.

Could you please now remove "C:\ProgramData\Disc-Soft\reWASD" and "C:\Users\Public\Documents\reWASD" folders and try to create the new configs?

[FernandZero]

Ah, sorry, I didn't see the question involving updates
My latest update is from last month, and the issue arose yesterday
Before that I was able to use ReWASD just fine

[FernandZero]

My situation changed a bit. I ran some 3rd party software to scan my system to possible errors, and after fixing the issues, I reinstalled.
Rewasd didn't run any errors during installation and installed just fine, but I am now back to square one, trying to edit/create/apply profiles results in the same errors I specified in my first post.

[reWASDer]

Sorry for so many questions, we are a bit confused too.

What about the Windows updates? Your issue may be caused by the latest KB or some security update that haven't been installed properly. May I ask you to check the latest system updates and try to uninstall the one that has come recently?

[FernandZero]

Have you re-installed reWASD from scratch?

Yes

Are you sure that during the re-installation you have rebooted the OS (two times)?

I did so whenever the installer asked (which as I recall it was just once during uninstall and another time during install), should I have done so more times?

Please note that you actually need to reboot the system, nit just turn the computer off and then on.

I did in fact restart, rather than turning my system off and on

[reWASDer]

Could you please type "Windows update settings" in Windows menu and open them? Then press "View update history" link. Are there any new installations that has come recently?

[FernandZero]

I definitely rebooted whenever it was asked of me, that did not happen twice during the installation, though.

[reWASDer]

I see. This message comes when driver — the core part of reWASD app — is not installed to the system properly. It may appear after the system updates too.

Have you re-installed reWASD from scratch? Are you sure that during the re-installation you have rebooted the OS (two times)? Please note that you actually need to reboot the system, nit just turn the computer off and then on.

[FernandZero]

Yes, save for the emblem nothing changed. Crashed after the 2nd window as well.

[reWASDer]

Yes, restart the app, exactly.

If you press Start, you got the second error still?

[FernandZero]

Restart the GUI as in, restart the program? The first message now includes the admin emblem, but besides that, exactly the same