Can't edit/create/activate profiles

[reWASDer]

Great to know! Thanks for your post.

[FernandZero]

Everything works fine. I got a weird message saying I don't have admin privileges when installing some other program, besides being the only admin and running the program on admin mode, but other than that everything works as intended

[reWASDer]

I am sorry for the inconvenience, but this is the best solution actually.

So, you have reset the OS, and now reWADS and other app got back to the normal state?

[FernandZero]

Decided to Reset my Windows 10. Not the optimal solution but at least now it works

[FernandZero]

I actually did try to System Restore, but it states my antivirus might be stopping the process (I can't see any signs of any anti-virus being active besides Windows Defender). I managed to find a good spot to System Restore so I'd be fine with this option, but I don't know how to proceed, any advice?

[reWASDer]

Could you specifically say which programs I should delete? I have removed through the Control Panel all programs I installed after the 14th, which didn't work, so I dunno what else I should delete, and how I'd go about it
For now neither restoring my OS or reinstalling the system are options I can do

SpyHunter was the one that actually looks the most suspicious. As you don't know where it came from, it only proves the fact that this app should be removed completely. And according to the info from the network, it hides itself in the system, so I may guess you haven't removed it completely. Reinstalling the system sounds cardinally, but this option guarantees that nothing malicious installed on your PC, so I would recommend you to think about it.

[FernandZero]

Could you specifically say which programs I should delete? I have removed through the Control Panel all programs I installed after the 14th, which didn't work, so I dunno what else I should delete, and how I'd go about it
For now neither restoring my OS or reinstalling the system are options I can do

[reWASDer]

Also, another thing I checked after sending my last message. For whatever reason, ReWasd doesn't get recognized as a program in Programs and Features, when arttempting to uninstall, no matter which version I try to install. It doesn't even ask me to restart during installation

That is extremely strange. The installer ask for the reboot, and if you do not get this message, seems that the app is not installed properly. We clearly see numerous of potentially suspicious drivers in your system logs, so I would kindly ask you to check and uninstall all recent apps or - even better - restore the previous OS state or reinstall the system.

We are trying to reproduce the same issue on our side, but unfortunately for now with no luck.

[FernandZero]

Also, another thing I checked after sending my last message. For whatever reason, ReWasd doesn't get recognized as a program in Programs and Features, when arttempting to uninstall, no matter which version I try to install. It doesn't even ask me to restart during installation

[FernandZero]

I did not find SpyHunter even with the Bloatware remover or through control panel's uninstall tool. I actually can't find a single trace of it on my PC, so either it got installed through another program or I already uninstalled it
That being said, I erased the one mention I found of 'SpyHunter' in my Registry, and I did remove MalwareBytes from my system and tried again, got the same error

[reWASDer]

Sent the files

We have checked the system info files and have found several additional drivers that were installed to the system recently (on the 16th of March) and may have caused the issues with reWASD and other apps.

SpyHunter 5 appears to be very intrusive, and I would recommend you to remove it completely to check. According to the search, it may be hard to uninstall it completely, so maybe this guide will help you.

Malwarebytes is pretty intrusive too, so if you have installed it recently and didn't use before, I would kindly ask you to try to remove it for the testing purpose too.

[reWASDer]

Thanks a lot for your cooperation. Will be back soon!

[FernandZero]

Sent the files

[reWASDer]

I need to ask you one more thing.

Could you please type Event Viewer in the Windows menu and save two files with logs: for Application and System sections in Windows Logs?



Please send them to support-eml@disc-soft.com too.

[FernandZero]

No problem! Thanks for the help, hopefully I'll be able to use the app tomorrow