PC hanging on shutdown when reWASD doesn't properly disconnect the virtual controller

[Pratator]

Hi, I have a similar issue.

My situation is different though. I use a mayflash ns to use a pS3 Navigation controller with my pc.

Everything works fine (nav controller is detected as a 360 controller), is wireless and fantastic.

However my PC also hangs on close or restart. Even if i exit rewasd prior to shutdown.

However I found if i exit Rewasd, then go into task manager, I see that "game controller mapping service" (reWASDService.exe) is still running.

If I end that task I can Shut down or Restart without any problem.

I hope this helps

[temp89]

Attached the trace logs.

turn on driver 05.06.2020_20-07-23.zip and turn on GUI & service 05.06.2020_20-07-23.zip are the logs for when I activated the Remap and had the logging running for about 10 mins.

turn off 05.06.2020_20-42-42.zip is when I switched off the remapping after ~60 mins of gaming.

8:55pm is when I tried to turn off remapping.

[reWASDer]

Thanks for the details!

Could I ask you to collect some logs for us? All the steps are described here.

There are two types of logs, and it is better to collect both. Tray agent logs are not required (only app).

Please try to log the moment when remap doesn't go off. So, start logging, apply a config (you will see that wireless controller appeared), then try to turn remap off. If it doesn't go off, then stop logging and send the files to us (you can attach here). If remap goes off, repeat the steps again until you get this issue.

[temp89]

Sorry, so this is the device when Remap is off:


This is the device when Remap is on:


If Remap successfully turns off it reverts to the first image.

When it doesn't it stays like the second image. When this happens no software action, service termination, or uninstall, including unplugging and plugging the physical controller, will change the entry. This is the case where it will hang on system shutdown if I try to turn off my PC via the Start menu. Only restarting the computer by holding down the power button will fix it and then it goes back to being the first image.

[Star-Lord]

Hello,

I still do not understand what controller did you uninstall in the Device Manager, your controller, or reWASD one. When remap is ON your physical device is hidden, the virtual controller is active. When remap is OFF only physically connected device (which is your Xbox gamepad) is detected, means that reWASD is inactive and doesn't affect the system.

So, does the problem remain if you do remap off, check the joy.cpl to see only your physical device, proceed PC shutdown? Does the problem persist after a regular reboot? Like reboot the PC and try to shutdown.
.

[temp89]

Yes, when activated the X360 Controller in joy.cpl is replaced with Wireless Controller due to the default Hide Physical Controller option. If it fails to shutdown properly the Wireless entry remains.

I tried ending tasks for anything related to reWASD, X360 and anything that looked out of sorts. Ending gamepad control mapping service from task manager doesn't change anything, including hanging on shutdown. 360 drivers are version 10.0.18362.1 and Windows Updates claims they are the latest.

Event Log shows nothing except for errors due to sudden loss of power due to me having to shut it down by holding the power button.

[Star-Lord]

Hello,
Thank you for your steps.

Please, open joy.cpl. Then apply the config. You will see that the new virtual controller is added (Xbox 360 for Windows) - https://recordit.co/3tQF1bNVfB (wireless gamepad is my Switch pro connected). Then you press remap is ON yellow button you cancel mappings and the virtual controller disappears from as well. So, do you still have the virtual controller after you switch the mapping off?

Do you use the PS4 Remote Play to make a DS4 gamepad from your Xbox 360? What drivers\controller did you try to remove via Task Manager? Have you checked the Event Viewer regarding system errors?

"It tells you all the services it's stopping and then at the very end goes back to Shutting Down" - please open Services and find gamepad control mapping service, stop it and try to shut down the PC - https://prnt.sc/srhbwq. Will the problem be the same?

[temp89]

Steps:

Start reWASD
Click Options -> PS4 Remote Play
Click For Keyboard & Mouse config
Click Apply (device detected sound plays)

Later on, click Remap is ON to toggle it off. Ideally the device unplugged sound plays. If it doesn't if you turn Remap back on the controller won't be created. Restarting reWASD has no effect. Unplugging and replugging the physical 360 controller has no effect.

If you go to Device Manager and try and uninstall the controller it stays on an infinitely scrolling Uninstalling Device... progress bar that can only be exited via Task Manager

I have verbose start-up/shutdown switched on so rather than the usual Shutting Down message it tells you all the services it's stopping and then at the very end goes back to Shutting Down... before switching off. My PC reaches this step but never shuts down.

Fast startup is disabled.

[Star-Lord]

Hello,

Apparently you apply the config that creates the virtual device, so this is the sound that a new device was added. The same thing with when you proceeding remap off - the virtual controller disables. You may open joy.cpl (type joy.cpl in Windows Search and open an appropriate app) and check a new device after config applying.

All macros will be disabled for all devices if you press ctrl+alt+del shortcut.

What do you mean it hangs on the Shutting Down message? What exactly hangs? Please open event viewer - Window Log - System and check whether there are error events relate to the reWAD? I would appreciate it if you describe specific steps leading to the problem.

Also, please check if fast startup option is checked https://prnt.sc/sq5i64

[temp89]

Been using the default DS4 configuration for streaming play. When I click Apply Remaps, Windows makes the ascending sound it does when you plug in any new USB device, signifying the virtual controller is detected by my system.

When I turn off remaps it's even odds Windows makes the descending sound it uses when you unplug something. If it fails to make the sound, even though reWASD says everything's switched off, when I shut down my computer it hangs on the Shutting Down message. Sometimes when I boot up after it'll hang for a minute on the spinning circle. After this it'll shut down/start up normally until I run reWASD again and it doesn't properly exit.

I'm guessing this is Windows trying to resolve the shutdown for the virtual USB device reWASD created. Is there a way or command that'll force reWASD to deactivate everything cleanly? Thanks.