Tray agent crash after waking from sleep

[Antsa]

I have had this random crashing when PC wakes from sleep.

The tray icon looks normal but the controller won't respond. When I move the mouse over to the tray icon it vanishes.

I haven't been able to replicate this but it still happens quite often (maybe every 5th waking process) and probably more often the longer the sleep time is.

This was an issue with the earlier build and now persists on 5.6.0.

I have this error from Windows Reliability Monitor.

Description
Viallisen sovelluksen nimi: reWASDTray.exe, versio: 5.6.0.3306, aikaleima: 0x5fcf4962
Viallisen moduulin nimi: KERNELBASE.dll, versio: 10.0.19041.572, aikaleima: 0x979ddb1d
Poikkeuskoodi: 0xe0434352
Virhepoikkeama: 0x00129ab2
Viallisen prosessin tunnus: 0x3670
Viallisen sovelluksen käynnistysaika: 0x01d6cd5be6d7ac08
Viallisen sovelluksen polku: C:\Program Files\reWASD\reWASDTray.exe
Viallisen moduulin polku: C:\Windows\System32\KERNELBASE.dll
Raportin tunnus: ed643fc6-9d98-4ee1-a048-e5e8c72ea0a5
Viallisen paketin koko nimi:
Viallisen paketin suhteellinen sovellustunnus:

[Star-Lord]

Hello,

Strange...

Does it sleep mode or hibernate? What are Sleep mode settings? What devices are connected before sleep mode? Are mappings active when the PC goes to sleep?

[Antsa]

Hello,

Strange...

Does it sleep mode or hibernate? What are Sleep mode settings? What devices are connected before sleep mode? Are mappings active when the PC goes to sleep?

I had Hybrid Sleep on and the following devices connected:

- Logitech G915 keyboard and Razer Naga Pro mouse both with USB-dongle.
- Asus Bluetooth receiver
- Some generic USB hub
- Xbox Elite 2 controller with a USB dongle.

There is a desktop mouse profile on my gamepad and some keyboard keys switched with Rewasd profiles
and these are on when my PC goes to sleep.

[Star-Lord]

Hi there,

1. I think we need some logs to collect. This manual link, tracetext logs for DTAgent.exe. Create shortcut -> set a command - > launch the tray using a modified shortcut, reproduce steps you usually do before sleep, like active mapping, devices that are connected, etc. Send us an archive you may find in a provided directory.

2. Hybrid Sleep mode. Does the problem persist when it's OFF? Set sleep or hibernate mode only and try to reproduce the issue again.

[Antsa]

Hi there,

1. I think we need some logs to collect. This manual link, tracetext logs for DTAgent.exe. Create shortcut -> set a command - > launch the tray using a modified shortcut, reproduce steps you usually do before sleep, like active mapping, devices that are connected, etc. Send us an archive you may find in a provided directory.

2. Hybrid Sleep mode. Does the problem persist when it's OFF? Set sleep or hibernate mode only and try to reproduce the issue again.

I finally reproduced this issue with -tractext app. Where should I send the log?

And it happens with or without Hybrid sleep.

[Star-Lord]

Hi there.

What is the archive size? Is it possible to attach it here?

[Antsa]

Hi there.

What is the archive size? Is it possible to attach it here?

Sorry, it was 172 kb so it wouldn't upload.

[Star-Lord]

Hello,

Then, please, send an archive to support-eml@disc-soft.com address. This is the official helpdesk address.

Thank you in advance.

[Star-Lord]

Hello, again,

We have released fresh 5.6.1 version. Please, update the software and try to reproduce the problem.

Let us know any result.