PS5 Controller not detected on Bluetooth , works on USB connection

[1ncorrect]

Please send me the file with system information. It doesn’t include any personal data but shows active processes, installed apps and drivers. It will help us recreate the same conditions and reproduce the issue from our side.
1. Type ‘msinfo’ in Windows search
2. Press Enter to open System Information tool
3. Go to File → Save
4. Send me the *.nfo file you get

Also check if the controller is detected in reWASD with a wired connection?

[Rafael Quinalha]

I found out that the problem was the bluetooth adapter, I bought a Baseus brand, but it uses its own app to make the connections and a generic bluetooth driver. I bought another Ugreen Bluetooth 5.0 brand that has realtek drivers and it worked normally. Here's a tip for anyone using a bluetooth adapter. Tks

[1ncorrect]

Thanks for the advice and we're glad the issue has been resolved.