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Unable to install

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  • Unable to install

    I was having trouble where xbox controller was not being recognized all of a sudden. I attempted to uninstall and reinstall. On the install it fails. When viewing reWASDInstaller TextTrace text file it is blank. Any assistance is appreciated.

  • #2

    Please try to install the latest build from the site.

    If this does not help, then please send the event logs:
    1. Press Windows button, type [Event Viewer], press Enter.
    2. Choose [Windows Logs] in the upper left corner, then choose [Application].
    3. Check out the panel on the right side: there's a [Find] option. Click it, and type "reWASD" to search for related errors.
    4. Once you find one or multiple events, please right-click and "Save selected events..." on every one of them, and send the file(s).


    • #3
      I couldn't seem to upload the files, but here is the information listed on both errors found.

      Fault bucket 1890855819014486133, type 4
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: reWASDService.exe
      P3: 62b1a40d
      P4: combase.dll
      P5: 10.0.22621.1
      P6: d2a94f20
      P7: c0000005
      P8: 000000000008a4bd

      Attached files:
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 1874adce-079e-43fa-a16d-ae862fdc93dc.tmp.mdmp
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 45242bce-d464-41ee-af0c-717c8c6cee44.tmp.WERInternalMetadata.xml
      WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Lo gger_20220625_1_EC_0_inject.etl
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. d7da5d22-e62a-49e1-a8c0-5ad240e4825b.tmp.etl
      WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 0e6d7b04-465a-491e-8faa-03e1c18441ce.tmp.etl
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 5b0a6212-128d-4379-8c58-34a344a61145.tmp.csv
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. c75d2ccb-102d-4998-ac60-0a29b04c2b5b.tmp.txt
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 6f67b1a3-865a-44d3-ae01-a770f8b100ff.tmp.xml

      These files may be available here:
      \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\AppCrash_reWASDService.ex_d66f414a6c2c8566d97 eb0ccf4fdcb6c2bc0de_8327c633_87cd1418-096f-4bb6-8557-cb98d97f8756

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: d92ac7e8-5f0d-48b0-8d71-b7641979e5e8
      Report Status: 268435456
      Hashed bucket: 8aa9eea84b52d5940a3dab5965d6b875
      Cab Guid: 0

      ---------------------and this error

      Faulting application name: reWASDService.exe, version:, time stamp: 0x62b1a40d
      Faulting module name: combase.dll, version: 10.0.22621.1, time stamp: 0xd2a94f20
      Exception code: 0xc0000005
      Fault offset: 0x000000000008a4bd
      Faulting process id: 0x0x4E48
      Faulting application start time: 0x0x1D8898650C0D2AD
      Faulting application path: C:\Program Files\reWASD\reWASDService.exe
      Faulting module path: C:\WINDOWS\System32\combase.dll
      Report Id: d92ac7e8-5f0d-48b0-8d71-b7641979e5e8
      Faulting package full name:
      Faulting package-relative application ID:


      • #4
        There should be another report related to this, which mentions .NET Framework, not far from the one you have posted.


        • #5
          I couldn't find any reference to .net framework. I saved the entire event list though. Maybe this will help? I am using Windows 11 which was recently upgraded. Never had any problems in Windows 10 and it initially worked fine after the upgrade.
          Attached Files


          • #6
            Thank you for the logs. It looks like this is a system error. Try following this guide to fix it.

            Also disable your antivirus before installing reWASD.